Hello my name is Tom Kopietz and I am the owner of FloorBroker.com. I want to reach out to you directly before reading our return policy. The first thing I want to touch on is buying flooring online is not like buying a shirt or pair of shoes. It’s much heavier & the packaging equipment needed to safely ship from warehouse to jobsite is expensive. The second part of this discussion is the way we are able to offer such great pricing is we make volume buys from a manufacture & ship directly to the end user. In these cases, there is no place to return the product to because manufactures on sell to re-sellers & do not except returns.
As it is my goal to exceeded my customers’ expectations. I kindly ask that if you are not 100% sure that you want a particular product & cannot accurately calculate quantities to simply not order it.